Services Available
On-Site Service
We'll come out to your home or business and solve your problems. Your computer and all its cables stay put. All services billed at an hourly rate with a minimum of one hour.
$80/hour
with a one hour minimum
Benefit
We can solve problems involving multiple computers and complex issues more quickly. Some issues depend on environment, like wireless networks.
Pickup & Delivery
We'll stop by and take your computer back to our workbench. When it's fixed, we'll take it back to you. Pickup & Delivery is free within 10 miles of Edwardsville, IL. Farther away, an on-site appointment is recommended.
$80/hour
Or flat rate for specific services
Benefit
Some issues, like virus removals, can take several hours to complete but require far less hands-on time. Many services can be completed at a flat rate.
Remote Assistance
You download a small program. With permission, we can see your screen and take control, wherever you are. All you need is an Internet connection. Service is billed quarter-hourly, based on actual hands-on time.
$80/hr.
Billed at $20 per quarter hour.
Benefit
We can answer a quick question, check a symptom, or give a quick tutorial, but still leave you with a small bill at the end. Remote service is not ideal for virus removal.
What can we solve for you?
Computer Upgrades
- Replace hard drive with SSD
- Install more memory (RAM)
- Transfer data to a new computer
Wired & Wireless Networking
- Verify wireless signal coverage
- Plan network structure
- Troubleshoot connection problems
Disaster Planning
- Set up a computer backup
- Business continuity planning
Ready for me to connect?
Call (618) 307-4900 to get started
Once we set up your session, we'll give you a code to continue. Once you download a small program and get connected, we can see your screen and help you.
Supported Operating Systems
